Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
Order is processed as below: Step 1: Search for products. Step 2: Add products to your shopping cart. Step 3: Log in with a member ID or non-member order. Step 4: Fill in the order form. Step 5: Proceed with payment. Step 6: Complete the order and you will see the order number.
Shipping Rate : Fixed Shipping Rate : Regardless of your order amount, $50will be charged for shipping.
Delivery Time : 3 - 7 days
Please take into consideration that some products may take additional time for delivery and processing. Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
Please fill out the order in English.
Products are subject to individual shipping charges.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
1. Address for returns and exchanges: -  2nd floor. 29-1, Supyo-ro 22-gil, Jongno-gu, Seoul, Republic of Korea
2. Exchange & Refund Regulations Guide
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
- Please accept exchange and refund within 3 days of receipt of the product through the online store "ORDER". - All exchange and refund products shall show no signs of damage to the warehousing and polyback components as they were at the time of receipt. - Please make sure to include the application form for exchange or refund. If you do not have the application, you may be delayed in processing the exchange or refund. - In case of an exchange, the original order must be received before the replacement product will be sent. - For simple exchanges (size, color) and refunds, round trip shipping is a customer's responsibility. - If you have misdelivery or poor product, please return the product exchange and refund application enclosed. We'll compensate you for the shipping cost after checking the item.
1) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.) -you are returning shoes, bags, or any other accessories -the products are damaged due to your mishandling -your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels * Items with creases that may have been made while shipping
2) If there is a missing item from your order:
*Contact our customer service center within 3 day of delivery. *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
It takes 3-5 business days to issue a refund for a returned or cancelled order. Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.